Good to know
Useful information for your holiday in the mountains
What are the check-in and check-out times?
Check-in is from 2.00 pm to 11.00 pm, and check-out is by 10.30 am. These times are designed to ensure the smooth running of the accommodation and the quality of your stay.
Is early check-in or late check-out available?
This is available on request, subject to a surcharge, provided that the schedule of arrivals and departures allows it. A useful option for managing your stay with greater flexibility.
Can I book online?
Yes, booking online is quick and easy. Our website often offers better deals, with special rates, more flexible cancellation policies and a range of exclusive benefits. Alternatively, you can always contact us directly with any enquiries.
What payment methods are accepted?
We accept Visa, Mastercard and American Express credit cards, as well as debit cards, cash and bank transfers. Cheques are not accepted.
Do you have any specific cancellation terms?
In the event of cancellation, changes or a no-show, a penalty of 30% of the total booking amount will be charged.
Do you have rooms suitable for guests with reduced mobility?
Yes, we have an accessible room and the building is fully accessible. However, we recommend that you contact us directly so that we can best cater to your needs.
Can I give a stay or an experience at your resort as a gift?
Of course! We recommend you visit our Gift Vouchers page, where you can find packages and vouchers for restaurants, spas and accommodation.
